GettingWords Case Study: Multilingual Transcription of Audio and Video Files

Client Introduction

Stokk.io is a pioneering company in the Investor Relations software industry, known for delivering top-notch webcast hosting including fully edited transcription. With a clientele that includes listed companies, Stokk.io is committed to providing services where speed, accuracy, and security are paramount.

Problem

Stokk.io needed a robust transcription solution to handle the complexities of transcribing audio and video files in multiple languages and translating these transcripts into various other languages. Existing tools lacked the efficiency, accuracy, and advanced editing capabilities required to meet their high standards. “We were spending an excessive amount of time on each transcript, and the accuracy was not up to the mark. We needed a solution that could streamline the process, ensure high precision, and offer advanced features like error detection and speaker recognition to make the editing process fast and easy for everyone to use,” says the Stokk.io development team. Security was another critical concern, given their work with listed companies and the sensitive nature of the data.

Solution

To address these challenges, Stokk.io looked around for the right tool but did not find one that matched their needs. Therefore Stokk.io developed GettingWords.com, a comprehensive transcription solution designed to meet their specific needs. They found that existing solutions fell short in one or more critical areas and decided to build their own to ensure all requirements were met. The focus was fast AI-automated transcripts, easy editing capabilities and advanced features to move a transcript from auto-generated to fully edited and error-free in record time.

Discovery and Decision Process

The Stokk.io team conducted extensive research and determined that developing an in-house solution was the best approach. They needed a tool that integrated with their workflow, offering precise transcriptions and robust editing features. The team also figured that developing such a tool should not only work for Stokk.io but for other companies looking for the most advanced, easy to use and best transcription software in the market.

Implementation

GettingWords was designed with the following features:

1. Multilingual Transcription: The ability to transcribe audio and video files in multiple languages.
2. Efficiency and Speed: The solution needed to transcribe files quickly to save time and resources.
3. Advanced Editing Capabilities: Error detection, speaker recognition, word-level timestamps and a professional online editor were essential for efficient post-transcription editing to to speed up the production of transcripts.
4. Secure Document Management: High-level security to ensure that transcriptions were safely stored and could be downloaded in different formats.
5. Collaboration: Being able to collaborate on the same transcript and across multiple transcripts was a key factor when having multiple coworkers edit transcripts.

Results

GettingWords transformed Stokk.io's transcription process, delivering significant benefits:

• Time Savings: The new solution drastically reduced the time spent on each transcript. “We now save hours per transcript, allowing us to focus on more critical tasks,” the team notes.
• High Accuracy: The advanced AI technology behind GettingWords ensures high precision in transcriptions, reducing the need for extensive manual corrections. But effective editing capabilities is still key as a just 1% error factor can mean hundreds of errors to edit in a single transcript.
• Seamless Editing: With features like error detection, speaker recognition, word-level timestamps and a professional editor, the post-transcription process became much more efficient. “The ability to quickly spot and correct errors has been a game-changer and in some instances we have taken our editing time down from 120 min to 15 min,” says a team member.
• Enhanced Security: The secure storage and document management features ensured that sensitive information remained protected, addressing one of the key concerns for Stokk.io. “We can now store all our transcripts in a save environment and share with our team and clients easily” says the CEO.
• Multiple use cases: With the ability to download fully edited transcripts in multiple document forms means the transcripts can now be used in multiple use cases from analysing transcripts to generating video subtitles and closed captions.

Other case examples of GettingWords in practice:

Case Study: Student Transcription

A postgraduate student was working on a research project involving interviews in multiple languages. Using GettingWords, the student could easily transcribe the interviews, saving countless of hours. “Before, I spent days transcribing and translating. Now, it’s done in a matter of minutes in one software, and I can focus on analyzing the data,” the student shared.

Case Study: Sales Manager Using Transcription for Notes

A sales manager needed to transcribe and take notes during client meetings. GettingWords allowed him to transcribe meetings automatically, organize notes by clients, and share these notes effortlessly with his team and his clients. “I no longer worry about missing key points. At the same time sharing the notes with my clients shows the client that I am on top of what we have discussed and very professional in the way I organize our meetings. All notes are accurately transcribed and securely stored, and I can quickly share them with clients,” says the sales manager.

Conclusion

Stokk.io’s use of GettingWords showcases the power of a tailored solution in overcoming specific challenges. By addressing their need for multilingual transcription, high accuracy, and secure editing capabilities, GettingWords not only improved efficiency but also enhanced the overall quality of transcriptions. “For anyone struggling with transcription inefficiencies, we highly recommend investing in a professional tool like GettingWords. It’s been a transformative addition to our workflow,” the Stokk.io CEO explains.